Account creation occurs right after the installation of your kiosks. After this point your Project Manager can do a walkthrough of the functionality of Connections with you. Because Connections has real-time information components i.
The location of this setting varies from browser to. The website URL that technical support provides to you, not only serves as your link to monitoring your. IDEA: we recommended that you register your own web domain name and the point it to the address of. From here you can generate.
Site Config- This is the section where you alter the information and appearance of your store front. Email Alerts— This feature will alert any email addresses specified by the user of a error code problem, or. Alerts for lost connectivity are only issued if the outage is. The two color themes of connections: Blackhawk and Redfox— you can select your choice in the. All Movies— Use this link to view all of the titles you have in stock. Provides details about the movie.
Coming Soon— Add upcoming titles that you plan on putting in your kiosks. Search by movie title or by. These reports are used to provide performance information about your entire business. Reports for. The reports are very customizable and you can create a.
Weekly- Create a weekly report of your business. Choose between weeks for any month. For an. Custom Group Reports- Custom set the timeframe of you report. Good for mid-month, 7 weeks, 3. Currently, Connections Reports are not currently capable of tracking refunds which would be issued from. These reports cannot be used to accurately represent financial. Visit your merchant account gateway to assess your income.
Config— Display the current configuration settings of the kiosk. Please allow for 30 seconds for the changes to occur. Currently, all configuration changes are.
Transactions- All completed transactions are listed here. Switch to UPG View to view the transactions. Switching to Coupon View allow for you to view transactions based on. To manually export transaction data select Export to CSV. This will allow you to import. When making changes to your kiosks configuration, it is important to be aware of the format that you.
Typos and errors can potentially cause erroneous kiosk operation. For a description of. Below is the list of configuration parameters, an example of each, and the formats which they must be.
Whole numbers only. Reports— The reports section for individual kiosks is essentially the same as the reports for the your. Creating coupon codes occur on a kiosk-by-kiosk basis. Coupon Code— This is the nine-digit number sequence that the customer will enter as the code.
Coupon Class— The class types determines how the coupon behaves. Your current options are firstnight-free. FNF , or 1-dollar-off 1DO. This is where you can keep track of the current status of all your slots. More importantly, for here you can.
If you need to quickly upload trailer. There are two fields viewable Grey and Red and a search engine filter by trailer name. Repeat steps for as many trailers you would like to add. We recommend limiting the number. This confirms the. Essentially, the information reported here is the.
The payment status section is designed as a repository for all transactions that have declined or have had. Failed transactions due to internet connectivity being lost at the time of return will. Pending— transactions that have yet to receive an response from the merchant account usually have a. They are appended with a Retry Counter. At this point the system will reattempt capture the. The retry. At any point during this.
This will reset the retry counter back to 7. Archived Declined- Essentially, the graveyard of all transaction that have continued to fail. At this point it. It is recommended at this point that. Hence, owners using custom or full authorization are likely to see less activity in this section.
The Remote Control section of Connections is used for two functions: To designate slots for removal. This is very handy if you have received complaints about a particular title.
Simply deactivate the DVD from active rental. Mark for removal is also useful for pre-designation of. DVDs to be removed before you or an associate goes to the location. Discs marked for removal will be. Basic functionality of trailer content is integrated into Connections. However, all of the more enhanced capabilities are only accessible by visiting UMG. Most actions in. The user name and the password for. Also specify the language of the movie.
Wait for the progress bar to compete. Once the file is uploaded, it will take some time for the. The file will not be available immediately. Selecting View All Trailers takes you to the movie trailer database. From here, you can access various. One of the most important feature of the UMG is the ability to preview the trailer before you assign it to. The search filter tool will allow you to go directly any trailers you know you want. With the creation of UMG the ownership and responsibility of trailer content being on the server now.
Staff at DVDNow will no longer be uploading trailers on a regular. Selecting View All Ads takes your advertisement database. Any advertisement videos you upload will. Just like the trailers database, various details about the files can.
With just one channel you. This method saves a lot of time and effort in effectively managing your trailer and. Select the movie preview trailers you want to include in your Channel, by clicking on the.
Select the advertising content you wish to include in the channel. Ads are inserted into the trailer. With the Channel number and Password, logon to your Connections account. Click on a specific. Once Channels are created, you can view them, edit them, or change the password.
By clicking on a. Channel and then selecting Edit, the existing channel will be put back into the process of creation. The channel info will appear and.
This section is for administrative control of your UMG account. You can do the following functions:. Lower the kiosk until the.
After these 2 screws are loosened, unlock the front door using the provided key, and twist the. A DVD might be pushed out of the rack plate causes the vertical movement jam. There is no DVD in the exchange box to be fetched, This shouldn't. Unable to fetch the DVD from the exchange slot. Possible causes:. DVD case is open, serial communication error between the control board and the carriage board. A DVD can't be inserted into the exchange box, when it is being returned.
Almost likely to be caused by serial communication. A DVD can't be inserted back into the rack plate after it failed to. Vertical alignment is off, or there is a serial communication error. Under no circumstances, is the limited warranty transferable to any other party. The warranty is only valid for. This limited hardware warranty only covers the Product in its original condition.
DVDNow will repair the defective. Product to its working condition as originally manufactured. DVDNow is not responsible for any subsequent. Under no circumstances, is the. The limited. Product; 3 connection to improper voltage supply; or 4 attempted repair by any party other than DVDNow. Product in conjunction with third party accessories, products or ancillary peripheral equipment or where it is. The limited warranty service is applicable for the OS software configured in the Product. The start date.
DVDNow Kiosks will provide and cover labor costs for one year from the original date of installation. Limitations to this provision state that DVDNow will provide labor. Difficulty of repair is determined by the DVDNow tech support. All minor repairs, or repairs determined as not difficult, will be the responsibility of the. Within the limited warranty period applied to the Product, DVDNow will repair or replace the defective parts.
Defective parts replaced under the limited warranty must be returned within 15 days. Certain parts are not necessary to return, and the decision to return is under. DVDNow technical support will provide technical assistance on software and hardware components or the Product. If a part is determined defective and repair service is necessary, DVDNow technical support will. DVDNow reserves the right to determine when onsite technical assistance is required.
Parts are available for the. Technical support is not directly tied to the warranty policy and will be provided to the original owner operators. DVDNow offers a manufacturers extended warranty which covers replacement parts only. The period to purchase. December 31, This invitation to purchase is open until January 31, for qualified kiosk owners; original.
Extended warranty with exception to the extension period must be purchased before the one year. Extended warranty is not refundable. DVDNow reserves the right to adjust the price and. Please contact DVDNow technical support contact to enquire. All shipping charges for replacement parts are included for kiosks under the one year warranty only. For kiosks out. If replacement parts are required within the first 30 days after the installation date, the parts will be. Defective parts must be returned within 15 days to avoid replacement part charges.
Under certain circumstances, DVDNow reserves the right to designate special exemption warranties to specific. Only DVDNow has authority to make such a designation. DVDNow reserves. We have compiled a list of best practices for increasing rentals and generating revenue with advertising. The key to increasing the rentals is to promote the business and make customers aware of the kiosk. One form of promotion which has been very effective is to get a story written in the local newspapers —. Load kiosk with new releases available on Tuesday.
Use arrange by title so customers can. Find a way to utilize this tool. We also provide another software which manages video content. Promotion Idea: Put up a Top 10 rentals poster at your kiosk location. You can add some of the. Blockbuster have clerks to make recommendations. We have all done it. Make up a recommended list of your favorites or a. Beside the art work of that you put into the side panels you could. For example a title which not renting, put in a review and tell. Personalize the reviews, so it.
Add in your synopsis of the story line. For other low box office DVDs with star appeal — hype the star. However, please note that any text marked in red must be edited before you. Browse through the movies. Select the title you want to rent. Note the slot number listed on the right side of the DVD slot. Enter the slot number. Select Buy or Rent. Swipe your credit card and take your movie. To return a DVD, Push. A: A Promo Code is a discount on a movie rental. To use a Promo Code, Browse through the movies.
Select the title you want. Push the start button. Select Buy. Before you swipe your credit card you will see an option to enter a coupon code. Push the coupon code button and. The coupon code will be applied when you return the DVD back. A: As a member of our Movie Club you will receive promo codes via email.
Please sign up as a member of our Movie Club at. A: The new releases are updated weekly and available every Tuesday, which is the national release date.
Your credit or check card is charged when you return the. A: You have up to 10 days to return your movie. If you do not return the movie, the credit card that you rented the movie with. A: If you lose a movie, please contact Customer Service at xxx xxx-xxxx. Or email us at xxx xxxx. For a lost movie, the. A: Please call Customer Service xxx xxx-xxxx. You will not be charged. If you call after regular business hours, please leave. Tip: DVDs can stop working if. Most often, you can wipe the dirt or grease from the DVD and it will work again.
Q: is my credit card information safe? What type of security protects my credit card information? A: We use the most secure method available for transactions and all communications use bit encryption. Your credit card. The DVD slot door opens and the fol. Swipe the credit card, the followin. The main menu of the UMG is separat. Review the selections for your C. Dvdnow Operations Manual - Cereson. Operations Manual Model: S Version 6.
All rights reserved. The intent of this document is to provide supplemental information on the operation of a DVD Rental kiosk. This operations manual has been created to provide you with a quick reference to getting started on your new business opportunity. Please ensure that you take the time to review this manual thoroughly as it should answer many of your initial questions with respect to the business opportunity, the DVD entertainment industry, and the benefits of your partnership with DVDNow Kiosks, Inc.
Include the relevant words creating your business name will help customers will quickly identify transactions to your kiosk. Incorporated Company, partnership, or sole proprietorship.
The New Customer Support team cannot answer technical questions , and if you can direct technical questions to the technical support team at support dvdnowkiosks. The customer support team provides assistance with getting started, opening accounts, and coordinating all DVDNow kiosk installations with local technicians. When the kiosk s are scheduled for delivery you will then be working with the Technical Support team from that point forward.
Note: You will need to use a business name for the merchant services applications. This is to ensure that when you have your kiosk in operation, and when a customer of yours is reviewing their credit card statement, they will recognize the name and are less likely to question the charge.
Once your Merchant Account is created and you have received the detailed information from your Merchant Account Representative, please relay that information to the Customer Service Dept. We require access to your merchant account prior to kiosk installation to configure both the kiosk and the account to work together.
See diagram on Page 73 1. Gateway: The kiosks communicate with the gateway and this is your web-based cash register 2. DVDNow is constantly adding new exciting features and upgrading Connections. Shortly before the first kiosk installation, the DVDNow Technical support team will generate your Connections Account and provide instructions on logging into your account.
A valid credit card must be submitted to DVDNow for monthly subscription costs. Connections will not be set-up until the monthly subscription cost is processed. They are one of two fully authorized suppliers for all the major studios and independent film producers in the USA.
They have great experience working with video specialists. If you require additional copies they are available at no cost, shipping charges may apply. Although the 4th Wall is the highest trafficked area of any store most products that are put in this area under perform because customers have to get back in line to purchase items. Some retail locations may be willing to share an existing Internet connection with your kiosk however this should be confirmed well before installation.
Although DVDNow kiosks will not function correctly on a dial-up connection, there is no benefit to having the fastest connection as the kiosks do not require excessive bandwidth. You may be able to negotiate sharing the Internet into your contract. If wireless is your only option please read section DVDNow does not provide technical support for internet service installation. You will require the physical address and phone number of the location.
A dial up connection will not work as a continuous connection must be established. We have found that sharing internet services can lead to problems. Sharing introduces a third-party which is now in control of the internet network. An example of this is one location had a Western Union pay terminal on the same connection which interfered with the operations of the kiosk. Other examples we have seen are network firewalls preventing any unauthorized flow of data.
Wireless bridges can be purchased at any major retail electronics store. Ensure someone is available to receive your kiosks when they arrive. DO NOT DISCARD packing materials as they may be needed to safely transport the kiosk should it need to be moved in the future Your responsibility is to inspect the cartons for "Visible Damage" and note the damage if any, on your carrier's freight bill.
Note on the bill any discrepancy, even a little dent in the carton or if the machine was standing on end. Any container damage must be noted on the freight bill to exclude your portion of freight claim liability. It is recommended that you arrange for short term storage for your kiosk in the event that your location is not able to receive the equipment on the scheduled delivery day.
A qualified technician will unlock all secured components on site prior to your kiosk installation. Every boxed kiosk has the following label attached which must be read before signing the freight bill from the delivery driver.
These labels are used to ensure that the kiosk suffered no physical abuse during transportation. ShockWatch will reflect any impacts that kiosks box may have taken. White is good Red is bad TiltWatch is used to ensure that the kiosk is never tipped during shipping. If the angle indicator shows that the kiosk has tipped more than 60 or 70 degrees, then potential damage may have occurred during transport.
We provide certified technicians but in some cases the technician we provide may be installing a kiosk for the first time. As the business owner you are responsible for certain aspects of the installation process. Arrange for the transportation of the kiosk from your storage facility, warehouse, or residence to the location.
Ensure that an electrical outlet and Internet Service connection are available at the exact position within the location that the kiosk will be placed. Make sure that your location is aware of the installation date and time. VPD now provides pr 5. Be onsite at the time of the installation.
DVDNow provides an onsite qualified technician to perform the following aspects of your installation: 1. Delivery company will unpack your kiosk.
Unlock the restraining screws inside the kiosk. Connect the kiosk to the available power outlet and Ethernet Internet connection. Assist in internet connection troubleshooting, if required. All technician-serviced installations will be scheduled within 24 hours of delivery of the kiosk to the location.
Technicians will be required to contact our account representative at our technical services provider see section for authorization for an extension and at that time it will be determined if the customer will be required to pay for the extra time. DVDNow will only authorize extensions due to warranty issues with the kiosk. We recommend that you go to the site with a notebook and plug in the network cable and test the connection. If you can open up an internet browser then there is a good chance that we will not have any problems during the installation.
We also recommend you purchase a UPS or surge protector. Please contact Tech Support if you have any questions. Will the kiosk be placed on a main floor? Ensure your location is aware of the delivery so that they do not refuse delivery. Location Check List: It is your responsibility to ensure the following is completed before the delivery of the kiosk.
Kiosk delivery must be confirmed before technician is booked. Do not call Emergency After Hours support to install a kiosk. They will be your best salespeople. Therefore, it is especially important that anytime that you are given the opportunity, provide exceptional customer service.
If someone has a problem or concern address it promptly. Please note that if a scheduled technician arrives at the location, and the location is not ready the technician will be asked to leave. You will be responsible for rescheduling the technician at your own cost. The external video display will play the same material that is played on the LCD screen movie previews, ads, etc. Selectable between Full, Custom, and Partial default: full. Processing of the rental to sale is made for the default sale price amount default: 0— at zero, the conversion occurs when the rental amount accumulates to meet the default sale price amount.
The drawback of using a Full Pre-Auth is that the funds will be unavailable to the renter until after the movie has been returned, possibly inconveniencing the customer. Make sure this value not only covers the costs of your DVDs but also allows for a profit. This is the official date set by the film studio that retail stores can sell or rent the title. Your new inventory will then be available the very day of release without any delay. Even worse, a customer who rents DVDs but never brings them back.
Full and custom pre-auths cover larger amounts of money thus decreasing the incidents of declines. This blacklist is global, meaning the ban is in effect for all of our clients kiosks, not just yours. Also, keep in mind the ban is also two-way: once banned you will not be able to recapture those funds.
Also, it is important to note that if the blacklisted customer starts to use a new credit card the kiosk will allow it. Swipe Credit Card— The customer can swipe the credit card used on the transaction. Closing transactions manually also clears the slot of which the DVD was from. Custom Price Plan feature allows to use different price plans for different time, different slots, which can be accessed by "Customize Price Data" link of each kiosk's "Config" page. This is to be used to manage the Calendar Based rental fees and the Flexible rental fees.
Calendar Based rental fees: to setup different rental fees for different days of the week. Flexible rental fees: to setup different rental fees for different DVDs. To set this up you must set up the Default Price Plan: in your kiosks Config settings. Once you have setup your price plans you then go to your Slots feature and use the edit button to change the price plan — default will is used when for Calendar weekday fees custom 1, 2 or 3 is used to set the Flexible fees.
Note that you can only use one plan per slot. You cannot mix Calendar plan with Custom plan. Terms and Conditions is now editable and preview-able on Connection web site in the "Config" page of each kiosk. Please use this service for emergency issues only. If you dial any number other than the listed number or select a different extension you will not be contacted until the next regular business day.
If the phone is not answered immediately, please leave a message and your call will be returned as soon as possible. Please note that the on-call tech support representative is not working in the DVDNow office.
All calls are directed to a company cell phone that is carried by the representative on the weekend. Service may not be instantaneous if remote computer assistance is required and the support technician requires time to travel to get to a computer. With someone helping you, feel the weight at the top end and be sure you are physically qualified to handle it.
Get more help if needed. When you are certain about you ability to handle the weight, lift the kiosk upright as shown. If you need to transport the machine with a hand truck, make sure the hand truck has a lbs or higher load capacity.
Make sure the back doors are locked and lean the back of the machine against the hand truck and use some soft padding between the hand truck and the machine to avoid scratches. Secure the top of the machine against the hand truck with a strong belt or rope before hauling. All movements should be clear and unobstructed. Note 1: Released locking screws will remain attached to the machine. Note 2: When transporting the unit with for long distances and on a vehicle, be sure to secure all 4 moving parts by re-tightening these screws.
The kiosk will boot up. The moving components will exercise themselves over the entire length of travel. Observe by visual inspection and verify that that the moving parts are able to move through the entire length of travel without obstructions. Obstructions could be caused by the locking-screws not properly released or shipping damage. This is what keeps the side panel from swinging inwards.
Connect the power adapter block provided with the Light Box to light up the display. As you will see in this section you will become a master at operating your kiosk in a very short amount of time. Load DVD 2. Unload DVD 3. Machine Info 4. Vertical Offset 5. Rent a DVD 2. This allows the machine to recognize the DVD when it is inserted into the machine.
The machine will also immediately detect if you try to insert an empty box into the machine. This runs the risk of eventually someone keeping the special feature disc. After peeling away the tags backing, you will see a small black microchip.
When placed on the special features disc it is sufficient enough to discourage customers from keeping it. The following screen appears.
This is the Operator Screen. Choose the DVD title by selecting the corresponding number, for example: Although the database holds the information for tens of thousands of titles and it is always being updated, there may be times when a certain title is not found in the database. This usually will only happen if you are loading older titles. If the machine does not find the UPC code it will display a message that the title cannot be found in the database.
Try entering the code again to verify that the title was entered in correctly. Please contact technical support for assistance with the UPC code. The DVD will be accepted by the machine and placed in the numbered slot that you have entered. After the DVD loads you will be taken back to the screen asking for you to enter the slot number. There is no need to add the UPC Code again for that title.
This allows customers to easily see all your DVD titles. You can now select Load DVD and start loading additional titles. Just like the loading process you can continue to select slots to unload without having to select the unload presses every time. Just keep unloading until you have removed all the DVDs that you wish to remove. You will know when it is back in renting mode when the screen showing the rental price reappears. Doing so can leave the Kiosk vulnerable. Always make sure the kiosk is on the main rental screen when you leave it.
From the above Operator Screen, press 3 to get machine info. If the machine does not have internet connectivity then the IP address field will show: IP Address: It will show something like Typically, this is used for redoing the entire kiosk inventory or transporting the kiosk to a new location. This function wipes all the database information— including transaction history. Experiment with the audio level to determine the best amount for your location. The following screen appears: Enter the number next to the DVD you want to rent.
The renter will now have 10 minutes to examine the DVD before the rental is finalized. If the renter eturns the movie within 10 minutes their credit card will not be charged. Enter the number next to the DVD you want to buy. If the DVD is returned within the 10 minute preview window, the following screen will appear: If the DVD is rented for at least one day, the total rental amount including tax will display on screen.
You will be able to view the kiosk performance, run reports and in real time edit and change settings on the kiosk. If the DVDNow Connections servers go offline temporarily, your kiosks will continue to function as normal. Technical Support will create an account and assign your kiosks to that account. Account creation occurs right after the installation of your kiosks and your Project Manager will email you the necessary information needed for you to get started.
This ensures your web browser will always get the up-to-date info from the kiosk. IDEA: we recommended that you register your own web domain name and the point it to the address of your Connections account. Please contact technical support for more information. From here you can generate custom performance reports, check current rentals, completed transactions, generate coupons, etc. Your end-user customers do not see this information. Everything on this page is related to what the customer sees.
Change Password— If you want to alter your password you may do so at anytime here. Email Alerts— This feature will alert any email addresses specified by the user of a error code problem, or if the internet connection for the kiosk is lost. Alerts for lost connectivity are only issued if the outage is for an extended period of 5 min. Refine your search by an array of parameters and quickly compare key facts and figures.
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Owners place their rental kiosks in prime locations, preferably with a lot of foot traffic, and allow customers to buy and return DVDs at their convenience — all without any human interaction - and generally at lower prices than competitors offer rentals for.
DVDNow has a weekly web seminar that leads potential franchisees through the process of franchising for the company, as well as answers any questions. Many of the costs, as well as the income, will differ depending on the owner. Owners determine their own DVD selection as well as the prices that these items are rented for, both of which will have a significant effect on how much the franchisee spends and profits.
Moreover, the owner can set different prices for these items than the DVD selections. Owners are also able to differentiate the pricing for weekend rentals and new releases. Find a Franchise. Franchise Quiz. Franchise Directory. Top Franchises See our list of picks for the best franchises to open this year. Franchise Comparison.
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