I was on the phone for over 1 and a half each time. I finally receive my phone and try to activate it now I cant activate it because they say the phone they sent is defective I should of had a working phone over 2 weeks ago, this is ridiculous and there is no one to talk to in the US. Customer service is the worst and Im putting a complaint in with the better business bureau, not sure what good it does but going to try.
I have the time and resources to file a lawsuit against this company. Customer service at straightalk is a joke. I feel sorry for this company. OMG, I'm about to loose it with this company and i think i've went off on every phillipine employee there!
Yes, I just got off the phone with them. They fixed my problem in a matter of minunites after dealing with the "customer service" managers for 6 hours. I talked to a guy named Al. He told me he would have to call me back. Thanks Al :. It is as difficult to understand the customer service in Miami as it is in the Phillipines.
I have called them seven times over three weeks trying to get a phone activated. They want to give me 20 days "free" service for my trouble. I gues my time and inconvenience is not worth much. From June 3 to June 10, I have talked to representatives about my straighttalk telephone. They have sent me a total of 3 sim cards now 1st one was someone else card they sent me, the 2nd one was deactivated by a rep BEFORE it even reached me and the 3rd would not register at all.
Now I have been waiting on another Sim card that was supposedly sent overnite and is is now the 3rd day. It was their fault from the beginning to the end. Rick M Thank you all for posting your problems. I know now I am screwed. Three weeks without my phone. Talked to 23 agents, lied to by 23 agents, spoke to Monica in Corporate office. She was calling me back in 2 hours. Never got that call so I had to call customer service again Spent 2 hours on the phone.
I spent a total of 12 hours on the phone and was told I would get my new phone over in one day. After reading your comments I do not feel confident will ever see my phone. I put it in my phone 57 times. For 1 month I have been trying to get my phone replaced and as everyone else has said I have been getting the run around. They all tell you a different story and not one of them does what they say they are going to do.
I hope that someone does file a law suit against them. I have never had such poor customer service in all my life. Does anyone know the number for the corporate office so that I can call there?? They will not give you a number to call anyone and it is really aggrevating. I totally regret ever getting a phone wiht this company. You know something is terribly wrong when the corporate number is unlisted.
Straight talk is a bunch of bullshit. Ive been waiting since April for a refund and they keep giving me the run around I am so sick of straight talk.
They are theives and non of them speak english. I am so angry right now!!! I have wasted so much of my life since April on the phone with these stupid people!!!!!!!!! They do a great job of taking peoples hard earned money and lieing. I had to send two defective phones back and i've been without one for a month. The reps and managers keep telling me another one is on the way but they can't provide me with a tracking number. I wouldn't advise anyone to get a straight talk phone. Bought a refurbished phone online a couple of weeks ago.
Phone was defective can only use on speaker According to "Eileen" the only option is for her to send me a letter and me to send phone back. When they get the phone back I will be without a phone for business days. So I'm reading this as I could be without a phone for weeks! Not happy and not happening! I really wish I had read these comments prior to buying a straight talk phone.
I purchased the most expensive smart phone because the monthly rate was so cheap and I thought what a deal? They refused to ever reactivate the phone and gave me the address to send it back to in miami, fl for a refund and partial refund for unused service card. In total my time spent at her house probably amounts to 24 hours. I was not streaming any movies or videos, no music. Just basic email responses and research online. How could this possibly amount to 4GB being used in 24 hours?
I asked that they send me a copy of my data usage, they have no way of sending this. I also can not access my account.
A ticket has been opened and I will have to follow up to check periodically if they have worked my ticket? What kind of customer service is this? I will NOT recommend anyone to use their services. Ive had many encounters with ride straight talk members refusing to fix my phone or replace it.
I ve barely been able to use my phone sincr august1, I started experiencing problems with my device on the first of august! It kept powering off without being prompted to do so! I called straight talked to a representative where she claimed to have fixed the problem, she never even fixed it because it continued to have to same problem! I then went back to the apple store on August , when I got there they activated my new sim card straight talked claimed to have credited my account 7 days due to me waiting 7days for my sim they inserted the new sim into my new device it worked for a week or two then i started eexperiencing the same problem with a different device so I called them back to report my problem again they calimed to have fixed the problem again for the 3rd time but really didnt because not even a week after that I started having the same old problem on my new device!
The last time i went to apple was sept 5 and i hot a new device but again i had to wait and im still waiting for them to send my replacement sim that they said should be here on September its weeks later and still no sim they said they would credit my account for a week due me not having a phone the time it takes to gety sim! They never credited my account so now mu phinenis disconnected.
If anyone from PagePlusCellular cares to read this they need to know that there automated credit card charge process needs a fix. I get a message from them that the credit card charge failed yet when I log on to my credit card account or call them they say it was approved.
It does show as Pending, but I have been told that the monies have been authorized and need an additional step on the part of the vendor. Case in point my Verizon automatic charge showed up the same day and showed as Pending then the next day it fully processed and shows as paid. I have never experienced such terrible customers service in my entire life! The girl I spoke to laugh at me and told me that I would not be able to contact corporate.
She told me it would take them 30 days for me to receive a refund for a phone that was still in the the process of being ordered but yet they immediately took my money! I am beyond frustrated and have been on the phone with them often on for six hours today! I have never been treated so badly by a customer service representative in my entire life! They laughed at me and told me that I would never speak to anyone higher than their supervisor. I will be canceling my service immediately! I set up an account on Straight Talk.
I can access my account but It only gives me the end. I asked each time for help in getting this information on my account. I got ZERO help. Tonight I called and spent 40 minutes to get no help but a run around.
I was told it was my browser, which it is not. I have Microsoft Edge, the latest browser. If it was my browser I would not be able to access my account. My service is up on December 8th and I will go to another company. Straight Talk is the worst company I have ever dealt with.
I am a first time and last time customer. The sale representative made an error when placing the order. I do not want the LGL3C phone because the quality is poor. I need to call customer service and see if they can make the correction before the phone gets shipped out. I have been a loyal customer of straight talk for quite some time my telephone number through your services XXXX.
This company is fraudulent and will steal from you. My sim card was deactivated after my number was switched. I informed them I was switching my number but keeping my service with them. I was told I could order a new sim and I would still be able to use the remaining services I had paid for.
They switched the number but expired my sim card and then after speaking to a new CS rep I was told that my services had been deactivated as well. So I paid my bill on the 16th and on the 26th they deactivated my account and told me that even with a new sims card I could not use the services that I had paid for. I will be reporting this company to the BBB, this is a very unrealistic practice and this is not the first time they cheated me and stole my money, this would be the second time.
It finally arrived, I opened the package ready to activate the phone when I realized the battery was too small for the phone I ordered. Right away I called it in, and OMG!! I was on the phone with them for 2 hours, for a simple issue of having them ship the correct battery size overnight. When the last rep named Jezza, ID finally assisted me, she gave me a ticket number for the order of the battery.
She informed me that the battery would be ship overnight and I was gonna receive it today Sat or Sunday. She verified all my info and processed everything on the system. I decided to call to check the status. The automated system stated that the ticket number I was provided with yesterday was invalid, so I decided to speak with a rep. The rep informed me that the ticket was created yesterday-Friday when I was transferred to 4 different depts therefore the battery wont be ship until Monday and it will take business days to arrive.
I asked for the supervisor and he said he was the supervisor…. I asked for a higher management. No help whatsoever even after I explained everything to him.
He said there was no corporate number. I was infuriated!! This issue does end here. Honestly, what kind of people do they hire to work for Straight Talk?! His name was hulleio. I have tryed to reach a real supervisor this entire week. Today I get one and he is so much more rude than his employees now I see where they get the careless atitude from.
I bought a new phone a month ago that was no good I sent it back extra pay so that they would get it last friday and they did. Confirmed by fedex. I have called everyday this week and got the same answer it will be here within 3 to 5 days. Today I spoke with a CSR and then a supposed to be manager Leroy Estue he said his name was he was the worst I believe I have ever talked to and still left me with no answer and hung up on me.
I still have no idea if my phone will be here tomorrow no email from straight talk or fedex yet…….. I will be changing company. I just like to say, after 3 weeks of working with your staff who were trying to help me improve my phone reception everything turn out well.
In all cases your employees were professional, and courteous. And I thank you for this. I have been a Straight Talk customers for many years and will continue to do so. Again, thank you! Been working with straight talk for over TWO months to send me the correct sim card. They said it needs to be done by them as to attach the old number.
Many trips to walmart, on the phone with ST, online chat with ST. AND they DO just drop your conversations with no warning!
In the beginning I had no phone service. They showed nothing wrong with my phone and said it was active. Moving forward It took them 10 days to send me a new sim card. So they sent me out another one the huge one to big. Well hell, theres only one size left. The middle one. I even got a tracking number and it was only going to take 3 days to get here. I was finally optimistic and hopefull.
I get the sim card. I was so made, got online chat and told them about it. I was told they are sending a large one that you punch out to fit the phone. I was dropped from conversation. RU Serious! IN short. Crap Customer Service. Auto Refill does NOT work. Bogus excuses from Customer Service. I spent Wont replace and customer service. The sceen dont respend or it shuts off there to.
What a rip off am getting a laywer. You just need enough minutes on your phone to make the call, and to add airtime cards before your due date to maintain your service active.
Virgin Islands. Yes, you can make international calls while in roaming. The same minute deduction will apply as when in roaming within the United States. Regular roaming charges will apply when dialing long distance or international. Yes, the same amount of minutes will be deducted as when you receive a call from a local phone. Choose the desired language 1.
English 2. Spanish Listen to the instructions. After selecting language dialing instructions can be interrupted any time and you can skip to sep 3. There is no minimum amount of minutes you need to use this service, however since TRACFONE is a prepaid cell phone service look at your airtime balance display to see how many minutes you have left and determine if that is enough. Also be sure to keep your phone service active by adding minutes before the due date displayed on your phone.
TRACFONE wireless will not credit minutes used because you dialed the wrong number, or for delays in getting through to the international number. Yes, we plan to have new international destinations. If you don't find the international destinations are the ones you call, please return to the site to view updated lists of available destinations. There is no need to buy any long distance card. Virgin Islands dial instead and follow the instructions.
You can make calls to any international destination that is on the Destinations list. No international roaming allowed. Only for personal use. Calls are billed in one-minute increments.
Airtime minutes will be deducted plus the cost of the International call. Rates are subject to change without prior notice. Card benefits expires after days of last use or 30 days after your service is suspended, whichever occurs first. TIPS If the access code is not accepted, please try your call again to receive a new access code. After you complete the validation process to that destination, you will not be required to follow the process again, unless you are trying to call to a different destination flagged with recent fraud activity.
Basic International comes with your Tracfone. You can start using it right now! International Destinations include cities within the countries listed below.
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